At Geed Up, we aim to ensure a smooth shopping experience. If you are not fully satisfied with your order, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return if:

• The item is defective or damaged
• You received the wrong item
• The item is unused and in original condition
• The return request is made within 7 days of delivery

2. Non-Returnable Items

We do not accept returns for:

• Used, washed, or worn items
• Items without original packaging or tags
• Clearance or sale items (if marked final sale)
• Returns due to change of mind after use

3. Refund Eligibility

Refunds are issued only when:

• The returned item passes inspection
• The item is confirmed defective, damaged, or incorrect
• The return is approved by our support team

If approved, your refund will be processed to your original payment method.

4. Refund Processing Time

Once your return is received and inspected:

• Refunds are processed within 5–10 business days
• Processing time may vary depending on your bank or payment provider

5. Return Shipping

• If the error is on our side (wrong or damaged item), we will cover return shipping costs
• If the return is due to customer reasons, the customer is responsible for return shipping fees

6. Exchanges vs Refunds

In some cases, we may offer an exchange instead of a refund depending on product availability and customer preference.

7. Order Cancellation

Orders can only be cancelled within 12 hours of placing the order. After processing or shipment, cancellation is not possible.

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit/debit card provider
• Contact your bank (processing time may vary)

If still unresolved, contact us at [email protected]

9. Contact Us

For any questions regarding refunds or returns:

📧 Email: [email protected]