At Geed Up, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help with exchanges under the conditions below.
1. Exchange Eligibility
We accept exchanges under the following conditions:
- Item received is defective or damaged
- Incorrect item was delivered
- Wrong size received (if size selection was correct at checkout)
- Exchange request is made within 7 days of delivery
2. Non-Exchangeable Items
We do not accept exchanges for:
- Items that are worn, washed, or used
- Items without original packaging or tags
- Clearance or sale items (if marked non-exchangeable)
- Change of mind or wrong product choice after use
3. Exchange Process
To request an exchange:
- Email us at [email protected]
- Include your order number and reason for exchange
- Attach clear photos if the item is damaged or incorrect
- Our team will review your request within 2–3 business days
If approved, we will guide you through the return and replacement process.
4. Shipping for Exchanges
- If the error is from our side (wrong/damaged item), we will cover the shipping cost.
- If the exchange is due to size issues (customer selection), the customer may be responsible for shipping charges.
5. Replacement Time
Once we receive and inspect the returned item, your replacement will be processed within 5–10 business days, depending on product availability and location.
6. Important Notes
- All exchanged items must be returned in original condition
- We reserve the right to reject any exchange request that does not meet policy requirements
- Exchange approval is subject to inspection of returned goods
7. Contact Us
For any exchange-related questions, contact us:
📧 Email: [email protected]
